faq

– Lume Cube, Inc. will replace any unit that shows any sign/s of defects within one year of purchasing the unit. Lume Cube, Inc. reserves the right of sole discretion to decide if the unit/s is defective or not. To begin the replacement process, the owner of the defective unit is required to provide an order number if purchased directly from www.lumecube.com, or if purchased from an authorized reseller/distributor of Lume Cube, proof of purchase that states the purchase date, as well as a shipping address where a replacement unit can be received by the customer. Once proven that the unit was purchased within 1 year, Lume Cube, Inc. will issue an RMA number (return merchandise authorization). If the defective unit was purchased within 30 days, Lume Cube, Inc. will issue a prepaid return label for the defective unit/s to be shipped back to the Lume Cube Headquarters where the Warranty Team will inspect the defective unit. If the unit is found to be defective, a replacement unit will be sent to the given address.

If you live outside of the United States, we will require photo or video proof of the defect/s of your unit. Once proven defective, we will send you a replacement unit. Since the unit is a replacement and there was no sales transaction, the customer will not be required to pay import duties or customs tax. If the carrier or customs department requests for payment of import duties or customs tax, please contact us immediately at support@lumecube.comor call +1(858)352-6067.

WHAT IS THE WARRANTY ON THE LUME CUBE?

– 1 Year Warranty covers manufacture defects
– Contact support@lumecube.com directly or through our contact page. Link: www.lumecube.com/contact/ select “Customer Service” in the first drop box.

– Lume Cube, Inc. will replace any unit that shows any sign/s of defects within one year of purchasing the unit. Lume Cube, Inc. reserves the right of sole discretion to decide if the unit/s is defective or not. To begin the replacement process, the owner of the defective unit is required to provide an order number if purchased directly from www.lumecube.com, or if purchased from an authorized reseller/distributor of Lume Cube, proof of purchase that states the purchase date, as well as a shipping address where a replacement unit can be received by the customer. Once proven that the unit was purchased within 1 year, Lume Cube, Inc. will issue an RMA number (return merchandise authorization). If the defective unit was purchased within 30 days, Lume Cube, Inc. will issue a prepaid return label for the defective unit/s to be shipped back to the Lume Cube Headquarters where the Warranty Team will inspect the defective unit. If the unit is found to be defective, a replacement unit will be sent to the given address.

If you live outside of the United States, we will require photo or video proof of the defect/s of your unit. Once proven defective, we will send you a replacement unit. Since the unit is a replacement and there was no sales transaction, the customer will not be required to pay import duties or customs tax. If the carrier or customs department requests for payment of import duties or customs tax, please contact us immediately at support@lumecube.com or call +1(858)352-6067.

WHAT IS THE WARRANTY ON THE LUME CUBE?

– 1 Year Warranty covers manufacture defects
– Contact support@lumecube.com directly or through our contact page. Link: www.lumecube.com/contact/ select “Customer Service” in the first drop box.